A practical guide for Canadian repair shops: setting up a business e-Transfer email and Autodeposit, matching payments to invoices, sending limits, and avoiding fake payment emails.
Pricing · 6 min readHow to set your auto repair labour rateWork out the hourly labour rate your shop needs from your own numbers: tech wages, payroll extras, overhead and the hours you actually bill. With a worked example.
Scheduling · 5 min readHow to cut no-shows at your auto repair shopWhy customers miss appointments and the simple habits that fix it: confirming by text, reminders the day before, easy rescheduling, and what to do with a repeat no-show.
Growing sales · 5 min readHow to follow up on declined repairs (and win the work back)Most declined work is “not today”, not “never”. How to record it, when to follow up, what to say in the text, and how to bring it up at the next visit.
Getting found · 5 min readHow to get more Google reviews for your auto repair shopA simple routine for getting steady Google reviews: when to ask, the message that works, how to answer bad reviews, and the rules to stay inside.
Pricing · 5 min readHow to set your parts markup at an auto repair shopMarkup vs margin, what parts markup has to cover, a tiered markup matrix with examples, and how to check your prices against what customers see online.
Growing sales · 5 min readHow to write repair estimates customers say yes toStart with their concern, split the work into repairs by urgency, show a photo for each, send it fast by text, and accept a partial yes.